Today we live in an uncertain economic environment. Yet, in a world full of opportunities, therefore we like to be prepared, and when it comes to our finances, there is one thing we all desire: being well informed.
As a group of experts, we believe that there are some excellent reasons to use a mortgage broker in Liverpool, so here we will talk about both methods’ positives and negatives so that you can make the best well-informed decision.
We know that there are many mortgages options out there, for example, you can still go directly to the lender, whether via a branch or online. However, we discovered that most people still use a mortgage broker in Liverpool due to the benefits it brings.
You may not have much experience, but one thing is for sure: We all like to save some money. So, when we think of mortgage advice, one of the options that first comes to mind is to go directly to a Bank or Building Society, so that you won’t have to pay a broker fee. However, that option became unattractive when credit scores came in a few years ago, and people started looking for other alternatives.
Another of the mortgage products on the market are those offered by lenders that are only available directly. This strategy gets implemented to attract a fair business distribution from consumers and brokers alike. By being exclusive, they can turn on and off these products when they deem it necessary, this method often confuses the market and consumers.
However, from 2014 onwards, lenders were no longer allowed to sell mortgages without professional advice. Many consumers felt that non-advisors had been trying to push solid advice on them, and they weren’t able to benefit from some of the consumer protection. A benefit that accompanies sales conducted by professionally trained mortgage advisors is why most people still use this service.
Because of this, in late 2014, it was not unusual to have to wait more than a month just for an appointment, and it still happens today. Not the best scenario when you’ve just had your offer accepted on the house. So, many began to make their applications through mortgage agents, who assure you professionalism and a mortgage service the same day, like ourselves.
Another important point when applying for a mortgage is affordability, no matter how good the deal is if it is not enough money. That is why we believe that a broker is a perfect option. With our mortgage advice in Liverpool.
We can assure you of the best deal and our service when you need it, in a professional and personalized way. When you call us, we try and put you through with a qualified mortgage advisor either immediately or at the very least, within the same day (unless requested otherwise).
Applying for a mortgage can sometimes be difficult. Each case is unique, and many reasons can complicate an application. Some examples are:
• Poor credit history.
• Self-employed income.
• Mixed source of deposit (savings/gift).
• Let to Buy (keep your current home and buy another).
• Contract workers / zero-hour contracts.
In previous years, lenders could stand out from the competition by merely offering a similar deal but better than another lender. In modern times this is very different, with lending criteria being what separates one lender from another.
However, as we mentioned before, when we talk about our well-being and finances, we like to be well informed and consult with experts on the subject. Your situation is unique, and what you need is not a better loan than someone else’s, but a better one for you and one that suits your situation.
That’s why we think that seeking professional mortgage advice in Liverpool is the best alternative. When you explain your position to an experienced mortgage broker in Liverpool, there is a chance they have come across something a little similar in the past, allowing them to personalize their service and help you through.
With a little luck, professionalism, and much work, your mortgage advisor will be able to recommend the most suitable mortgage for you at the lowest possible rate.
More than that, though, it’s not just about getting the mortgage. Even if the application itself is straightforward, our clients trust our experience and knowledge for more than that. For example, we will discuss how much they will offer for the property they are buying.
Our team of mortgage brokers in Liverpool can recommend other professional services such as solicitors and explain the different types of surveys and protection available to them.
Another significant advantage of using a mortgage broker is that they tend to be much more responsive than lenders might be. It’s not been unheard of for our team to work late at night, out of hours, working hard on client cases at full speed to ensure service is prompt, but also efficient. Our team is committed to offering our assistance when you need it and how you need it.
Another point that gets overlooked when looking at why clients may prefer a broker is that everyone is very busy. You may be self-employed in Liverpool, a full-time worker, a working mom and you need a mortgage but do not have time to do it, that is where your advisor can take the burden off for you.
Professional applicants especially see the benefits of these as they have clients of their own to charge for their services and appreciate the benefits of having an expert on board.
Technology is taking over, and the future of the mortgage market is no different. Perhaps in the future, we will see lenders who want to compete with the broker’s business. If this happens, they are unlikely to staff-up their branch networks.
Technology is excellent, and it is a service particular for customers who are happy to do business that way, especially for straightforward cases. However, for most people, there is an element of “reality,” a “human touch,” that you can’t get anywhere other than talking to a mortgage counsellor yourself.
The mortgage broker becomes your ally and can provide you with a satisfying experience, a complete service with all the benefits that the client requires and attention that technology cannot offer.
Having said all this, the reasons for hiring a mortgage broker in Liverpool are vast and if you want to ask any questions related to mortgages. Seek or obtain this service from the hand of a professional team adapted to your needs, get in touch, and we’ll put you through with a mortgage advisor in Liverpool as soon as possible.
Help to Buy Mortgage Schemes Available in Liverpool
In a bid to kick-start the property market, the Government launched various Help to Buy schemes. In any case, this started after the credit crunch of the mid-2000s.
Most of the schemes undertaken were under the banner of “Help to Buy”. They got designed to get people onto the property ladder. Putting these schemes under the title of Help to Buy did cause some confusion, so below well explain how they work.
The Forces Help to Buy scheme was introduced in 2014 off the back of the Help to Buy Equity Loan scheme. The method undertook a 3-year pilot to determine whether or not it would be worth keeping in place. These first 3 years were successful, so the Government extended the deadline/review date to December 2022.
The scheme got introduced to help regular armed forces personnel get onto the property ladder. If you fit within the scheme’s criteria, it could be a great mortgage option for you to consider.
Here’s an insight from Malcolm, who is an experienced Mortgage Advisor in Liverpool and the actual “moneyman” himself:
To put it simply, the Help to Buy equity loan allows you to make up a 25% deposit. Once you have your 5% deposit (or more than 5%), the Government will help you out and loan you the remainder to make up the 25%. Usually, people take the full 20%.
Your mortgage is only 75%. However, it’s not that simple. People forget that this 20% is not a gift, it’s a loan, and you have you to pay it off within five years of taking out the Help to Buy mortgage. If you don’t manage to pay it off within the deadline, you will start receiving interest on the left sum’s remainder.
Ideally, you would want to start saving up towards this as soon as you complete it. It may be possible to remortgage your home in 5 years to raise capital for this too. If you do not repay the loan after five years of fees, start to apply, and they go up each year. The Government participates in any increase or decrease in the value of the property. Therefore, the possibility that you have to pay back much more than the original amount.
For more Help to Buy Mortgage Advice in Liverpool, get in touch with your Help to Buy Mortgage Advisor in Liverpool today. Receive a free Help to Buy mortgage consultation in Liverpool today.
Mortgage Advice in Liverpool
We here at Liverpoolmoneyman would like to wish everyone out there a very Merry Christmas, and we hope for a prosperous and healthy 2021 for everyone.
The values of properties in the UK have surprisingly held themselves up high during the pandemic. Due to stock shortage, undiminished consumer demand and the Stamp Duty Holiday (which is due to end in March of 2021).
Suppose we have learnt anything about the property market in 2020. In that case, it’s that you’ll never stop a dedicated and hard-working potential First-Time Buyer in Liverpool from pushing through and doing whatever it takes to own their home!
We predict that as we advance into 2021, despite unemployment levels going on the rise, we here at Liverpoolmoneyman fully expect the consumer demand for buying property to continue to be on the rise.
With people spending more and more time at home, it’s only natural that people will inevitably start looking for something bigger, better or with a lovelier garden.
Also, around this time of year, we will see lots of remortgage activity from customers who are happy with their current home but would like to invest in their homes by expanding for some home improvements.
Interest rates are still relatively low, and off the back of Brexit, the Government will want the property sector to thrive, especially considering that it is one of the “wide multipliers”, e.g. it will uphold lots of jobs.
Once the vaccine is fully out there, and life starts to feel a little normal again. We believe there will be many people who adopt a “life’s too short” approach to their lives, something that should be good for the economy as a whole, especially those with involvement in the property market.
If you need Mortgage Advice in Liverpool or life insurance advice in 2021, please feel free to get in touch. Our dedicated mortgage advisors are available from early until late, seven days a week to provide answers to your questions. Contact us to book your free mortgage consultation.
When lenders ask for your bank statements, you can expect them to look for a wide range of things. However, their main goal is to assess whether you are the kind of person who handles money responsibly and is likely to keep up to date with their mortgage payments.
In recent months one question is being asked by applicants speaking with one of our Mortgage Advisors in Liverpool: “do gambling transactions look terrible on my bank statements”.
Whether you have an annual bet on the grand national or regularly use the internet betting sites. Clearly there is nothing illegal about properly licensed gambling.
Many people can see gambling as a mainstream hobby or pastime similar to many others. Still, it shouldn’t get forgotten that even the gambling advertisers urge customers to “please gamble responsibly” and this is the key to bear in mind when applying for a mortgage.
Consequently, whilst it is not a lender’s job to tell you how to live your life, how to spend your money or indeed to moralise on the ethical rights and wrongs of gambling, they do have a duty (underscored by mortgage regulation) to lend responsibly.
Suppose lenders need to prove to the regulators that they are making sensible lending decisions. In that case, it isn’t entirely unfair of them; therefore, to expect the people to whom they lend to adopt a similar approach when it comes to their finances.
Think about it. If you were lending your own money. Would you lend it to the applicant who gambles or the one who doesn’t?
As mentioned above, it is not illegal to gamble so just because you have the odd gambling transaction on your bank statements it doesn’t automatically mean you will get declined for a mortgage.
However, the lender will consider whether these transactions are reasonable and responsible. Thus they will mainly look at the frequency of these transactions, the size of the transactions about the person’s income, and the impact upon the account balance.
If these transactions are infrequent small amounts that make no significant impact on a regular credit bank balance, then they are not likely to be regarded as necessary.
However, if you bet most weeks or you get overdrawn the lender continuously, therefore, expected to see that as being irresponsible and decline your application.
As we’ve seen, essentially lenders are looking at your bank statements to show how you manage your money and to help them establish whether this gives them either the confidence that you are financially sensible or the evidence that you are not.
Remember, lenders are financial institutions that, either directly or as part of a wider group, often sell current accounts, overdraft facilities credit cards and personal loans, so understand that these things can all play a considerable role in prudent financial planning.
The key for a mortgage applicant is how these facilities get managed. For example, having an overdraft facility and occasionally using it, is not inherently a bad thing; regularly exceeding the overdraft limit – not so good.
Consequently, lenders will look for excess overdraft fees or returned direct debits because these would generally show that the account is not being well conducted
Other things to look out for include credit transactions from payday loan companies; “undisclosed” loan repayments (i.e. if you said on the application that you have no other loans but there appear to be regular loan payments, this could be a problem).
They would look out for any missed payments; finally, they might also consider how much of a typical month get spent overdrawn – namely if you only go into credit on payday and for the rest of the month are exaggerated, how sustainable is this mortgage?
The simple answer is – be sensible and, if possible, plan. Typically, a bank would ask for up to three months of your most recent bank statements.
These will show your salary credits and all your regular bill payments. Thus, if you know you’re likely to want to apply for a mortgage in the not-too-distant future. Try to make sure that you avoid any of the above pitfalls.
Take a break from gambling for a short while. Then work on presenting your bank account in the best possible light.
Your mortgage broker can help you as some lenders may ask for fewer bank statements than others. Or indeed some may not even ask for them at all.
However, even these lenders would reserve the right to request bank statements in certain circumstances. So your best bet is to be as prudent as possible in the run-up to any mortgage application.
Remember, if you do gamble, please gamble responsibly!
If you are a first-time buyer in Liverpool who doesn’t know a lot about mortgages. You should get some specialist mortgage advice from a Mortgage Advisor in Liverpool.
We can guide you through the whole mortgage process and help you with your application. To get you on track so that lenders will be impressed.
As an experienced Mortgage Broker in Liverpool. We have worked with various Buy to Let landlords across Liverpool and helped them secure competitive Buy to Let mortgage deals.
Our customers who already have an existing property portfolio always ask whether it’s possible to transfer ownership from your name(s), into the name of your limited company.
Firstly, it is essential to know how a mortgage lender will approach purchases from Limited Companies. There are not many lenders that will accept Ltd Company applications through anything other than an SPV (Special Purpose Vehicle) Company.
An example of this is a company set up expressly to invest in properties like this. When registering your company, your registration will include a SIC (Standard Industrial Classification) Code. You need to be aware of how mortgage lenders approach limited company purchases.
There aren’t many mortgage lenders that accept limited company applications through anything other than an SPV (Special Purpose Vehicle) Company, i.e. a company set up expressly to invest in this type of property.
When you register a company, your registration includes a SIC (Standard Industrial Classification) Code that sets out the business type(s) in which the company will participate. The mortgage lender doesn’t usually accept applications from general trading companies that can trade in other areas.
The SIC codes typically accepted are 68100, 68201, 68209, 68320 but it can vary from lender to lender. To find out more information about SIC Codes, consult the Government website.
Purchasing a Buy to Let property under a limited company comes with both advantages and disadvantages. So for instance, not every mortgage lender will consider applications from an SPV. Preferring to limit their lending to individuals/couples in their name(s).
Therefore, individuals tend to have a wider choice of lenders and products than SPVs. Of those lenders that will lend to an SPV. The mortgage rates offered would typically be higher than those provided to individuals.
On the plus side, in recent years, changes to the way rental income gets taxed have meant that. For many people, the tax advantages generated by SPV make up for any extra interest charges or lack of choice.
The first thing our Buy to Let Mortgage Advisors in Liverpool recommending you is when considering whether to buy your property portfolio under the auspices of an SPV is that you get advice from a specialist tax advisor.
They will evaluate how factors, such as your other income sources, and the rate of personal income tax you pay will affect your overall tax status and establish whether individual or SPV ownership is better for you.
As we mentioned before, the main factor in deciding whether to buy under an SPV is your tax position. It is complicated further when determining whether to transfer properties you already own as an individual into company ownership.
There is a slight problem, though, this sort of transaction is not a simple transfer; it’s a change of legal ownership.
The limited company is a separate corporate identity, so the transaction is essentially a purchase by the SPV from you selling as an individual, so you’ll have to account for stamp duty charges, legal costs, and new mortgage valuation charges.
Additionally, you will need to remember that limited companies have running expenses and legal obligations. However, these may get offset by the potential upside of some tax-deductible costs or long-term tax benefits.
Where Landlords are looking to increase their property portfolio, it often works out that they continue to hold existing properties in their sole name(s) but purchase any new additions under the company name, thus avoiding all the on-costs of switching.
Having said that, no case is the same, and there may be some circumstances where the switch would be beneficial in the long run, even considering the costs of switching.
Contact us if you are thinking of going down this route, our team of Specialist Mortgage Advisors in Liverpool is here to help you with all of the arrangements, providing you with top quality service.
When you and your partner decide to end a relationship, it is never easy. Mostly if you have made a joint financial commitment and coming to agreements, those don’t run as smoothly as you’d like.
Times like these our Mortgage Advisors in Liverpool will take the challenge of these Specialist Mortgages, aiding you whether you’re Moving Home in Liverpool or looking to Remortgage the property once it’s in your name.
Below here are the three primary mortgage-related questions that our Mortgage Advisors in Liverpool get frequently asked when it comes to Divorce and Separation Mortgage Advice in Liverpool:
Of course, nobody goes into joint name home buying to split up, but these things are known to happen sometimes and to try to make changes to such a substantial financial commitment can prove challenging.
Regardless of gender, there may come a time when whoever is currently in the property will want to take over the mortgage as their own.
You may be able to demonstrate your ability to pay the mortgage on your own, without any help from your ex. However, this doesn’t change the way the Lender will see your case. At the point of application, you bought the property jointly, and in the event of arrears, they will be allowed to pursue either of you.
Before going ahead with a sole applicant on the mortgage, the Lender will have to go through all the initial checks from scratch, whether you’ve kept up payments or not. In any case, this is to fully ensure you can afford it as they can’t just take your word for it.
If need be, there is the ability to have a family member or new partner step in to replace your ex-partner on the mortgage. There are different ways of assessing your affordability with various lenders, so if your existing Lender says no we may still be able to help you out.
One thing you must remember when it comes to separation or divorce is even if you leave the family home and live somewhere else. You’re still liable for any joint financial commitments (i.e. your mortgage) that you both took out together.
Agreeing with the ex makes no difference either, as until get officially removed from the mortgage. You’re still liable for repayments if the balance falls into arrears.
When it comes to buying a new property, lenders will take the payments towards your old property into consideration. Because of this, it’s essential to speak with a Mortgage Advisor in Liverpool before you go ahead with making an offer.
Some lenders may be more generous when it comes to the amount they’re willing to lend you compared to others. When it comes to our recommendation on whom to apply for a Mortgage Agreement in Principle with, we’ll consider this.
Depending on your circumstances, this is entirely possible. Lenders’ credit scoring systems analyse a significant number of factors before they offer you a mortgage.
One of these, of course, is on-going financial commitments. In any case, this includes the mortgage payment you currently hold with your ex; alongside any other obligations, you may have.
Once we’ve taken all this information and uploaded it to our system. We’ll be able to provide an outline as to the maximum you may be able to borrow. This gives you a rough idea of your budget at the outset, and the amount of deposit you’ll be needing to put down.
Moving on from previous joint financial commitments can be quite tricky. Just bear in mind that as far as lenders are concerned, it’s all about the risk. They ideally look to avoid repossession situations at all costs.
Most people take out a single mortgage, but there’s plenty of reasons why you may want to take out a second mortgage. Here in this article, we will cover some common scenarios our Mortgage Advisors in Liverpool have come across to why you may require another mortgage:
If you currently have equity in your home and are looking for a second mortgage to release some of this equity, then we can help whether you are looking to release equity to fund another purchase, home improvements or something else.
If you are looking for Remortgage Advice in Liverpool, we can help explore all of your options. In any case, if you are currently on your lenders’ standard variable rate of interest, we can find a more competitive deal along with releasing your capital. A further advance from your current lender could also be an option here.
Suppose you are looking to help your children or grandchildren onto the property ladder in Liverpool. There are many products out there on the market that could help you achieve this. For a free mortgage consultation and to run through your options, please don’t hesitate to get in touch.
If you are looking for an additional mortgage to purchase an investment property, we can help you through the whole process. Whether you are a first-time landlord or portfolio investor, we can offer to buy to let mortgage advice in Liverpool.
Firstly, this is a situation that we come across quite often, usually due to divorce or separations. Whatever your situation, if you are currently named on another mortgage and would like to purchase a new property to live in.
For open & honest mortgage advice in Liverpool, please contact us. We can search 1000s of products on your behalf to find you the best deal tailored to your circumstances.
Is your current mortgage deal coming to an end? Do you need to borrow some extra money? If so, then it could be the right time for you to remortgage for more clarification speak with one of our Mortgage Advisors in Liverpool today.
We often see customers leave searching for a new deal too late and end up tumbling straight onto their lender’s standard variable rate. In any case, this highlights the importance of keeping on top of your mortgage. Making sure you know when your term is ending. Undoubtedly, a lender’s rate will be a lot higher than your current rate, meaning that your monthly payments drastically increase. A final reminder, keep on top of your mortgage, speak to a Remortgage Advisor in Liverpool, there is nothing wrong in thinking ahead and asking for advice.
We tell every customer to look around first before committing to the same lender. There could be hundreds of better deals with lower rates out there, don’t stick with the same lender just because it’s the more relaxed approach, but keep in mind. Lenders don’t reward loyalty; in fact, we have seen that they give offer better deals to new customers than to customers who have been with them for five years!
Some people like to get it over and done without speaking to a Mortgage Advisors in Liverpool or their lender, they do it by themselves online and switch over there, and then, this is called an execution-only mortgage. Yes, we see why people do this it’s easy to do, but you do not benefit from any consumer protection that you would’ve got by taking advice. Lenders love their customers doing everything online as sometimes applicants can mess things up and take out the wrong product, which can result in the borrower being on a higher rate than what they could’ve been on had they taken Remortgage Advice in Liverpool.
Do you feel like your home is due to some upgrading? Did you know that you can remortgage for home improvements? Some customers didn’t It can be a massive investment as some improvements such as extensions, or loft conversions can add more value to your property. People who are not looking to increase their property value and have found their “dream home” will also borrow for home improvements, there is nothing wrong with this, gives their home a bit of a makeover. You can increase your mortgage to pay for cosmetic alterations as well as structural work
If you need to borrow a significant amount of money, your lender will reserve the right to ask you for estimates for the tasks you intend to have carried out. You don’t necessarily have to use the contractor that provided the view to do the actual jobs.
You can raise capital on your property when you remortgage for almost any legal reason. In any case, this could be for large consumer purchases, gifts to help family members, to purchase a Buy to Let property or for debt consolidation.
Don’t forget; you will still be paying interest on a remortgage for a long time after you take one out, so you need to make sure that you are borrowing for the right reasons and that you will be able to meet monthly payments during the whole mortgage term.
Adding unsecured debt to your mortgage may result in you paying back more interest overall. In any case, this is because a mortgage term is usually much longer than the length of a personal loan (this isn’t always the case).
You will need to consider that you are taking unsecured debt and securing on your home. Which will not sit comfortably with everyone as you are under the risk of repossession if you cannot afford your mortgage payments down the line.
You will need to know that if you have 0% credit cards, the interest rates that apply to the debts that you are considering rolling onto your mortgage will start attracting interest too.
It would be best if you considered all of your options before deciding to consolidate debts. We think that the best way to make a decision is to seek Remortgage Advice in Liverpool from a remortgage advisor. They will evaluate all of your options and then recommend you with the best route to go down. They might even suggest that you don’t take a debt consolidation remortgage, it’s the option that will benefit you the most.
Often, consolidating debts into your mortgage leads to a reduction in your monthly outgoings. Some customers end up reducing their payments by hundreds of pounds.
Find out if this is the right option for you and contact us and speak to one of our Remortgage Advisor in Liverpool today, we can’t wait to assist you with all of your remortgage needs.
To help get the property market back on its feet post lockdown, the Government has kickstarted a stamp duty holiday which will run until March 31st 2021.
Paying stamp duty acts as a barrier to a number of people purchasing a property, so the Government set up that this move will stimulate more people to do so as the housing market is a vital part of the UK’s economy.
The Government stated the temporary move would mean 9 out of 10 people buying a home during the exemption period won’t need to pay any stamp duty at all.
Here’s we have assembled a list on how the changes which have taken effect immediately and how it may affect you:
Stamp duty does not affect First Time Buyers as they are already exempt up to £300,000. The holiday applies to properties up to £500,000 though so if you are a First Time Buyer in Liverpool buying at that maximum figure, then you would save £10,000 in stamp duty.
Home movers are most likely to be the biggest winners here. If you are moving and your purchase completes before March 31st 2020, then you will not pay Stamp Duty at all as long as the purchase price is <£500,000. The Government predicts that the average stamp duty bill will fall by £4,500, but for properties priced at £500,000 the saving will be £15,000.
The stamp duty surcharge still applies (this got brought in to curb the number of investors buying homes that traditionally would have been bought up by First Time Buyers), but you will still be better off than before.
Under the old system, if you bought an investment property for £250,000, you’d have paid 3% on the first £125,000 and 5% on the second £125,000, resulting in a stamp duty bill of £10,000. During the holiday you will only pay 3% stamp duty on the total purchase price, meaning a bill of £7,500.
It’s that time of the month again, where we look back and reflect on the achievements of our employees. Showing our appreciation and rewarding them for their dedication to the company cause.
Customer service is at the heart of what we do. If we didn’t have the mindset of “5-Star Service for all”, we wouldn’t be doing a very good job. A regular reviews champion and one of our Mortgage Administrators. Laura, always ensures her customers get the best service she could possibly offer. Laura always keeps them up to date on the phone. She sends email updates regularly, making sure she’s on the ball, and ready for anything.
It’s once again no surprise that she’s received such a high level of reviews from her loving customers. As always we’re incredibly proud of her achievements.
Jason was nominated for demonstrating a positive and caring attitude towards his customers. When it comes to the 5-Star Service we aim to provide, it doesn’t just stop at Mortgages. We take great pride in providing our protection service, ensuring our customers are fully protected with life cover. Jason often goes above and beyond for his customers. Really going that extra mile to ensure they’re covered just in case something goes wrong.
His caring attitude doesn’t stop with customers though. Jason is a keen helper of the administrators we have here at Liverpoolmoneyman. Our advisors and administrators work hand in hand to get the mortgage process done thoroughly and effectively. Jason understands this and always does his very best to be a team player. Make the administrators’ job a little easier.
Recent university graduate and fledging apprentice Lee is a keen worker for Liverpoolmoneyman. Joining Phil & Mikey in the marketing team. Lee has been full of positivity, changing the atmosphere in the office to something even brighter than it already was. This attitude is reflective in his work too; As a keen graphic designer, Lee works hard amongst all departments to ensure documents are up to standard. He helps bring out the best social media content in the mortgage industry. With a big future on the horizon. Lee is sure to make even bigger waves in the company. His work is appreciated by everyone he helps along the way.
With a hardworking attitude to work. Tom has really become a force to be reckoned with in our customer care team. Fully dedicated to his role, he won’t rest until every customer he’s spoken to is informed. Assured, and feeling positive about their upcoming mortgage. This was evident especially in a recent review we received. In where a customer with a general enquiry gave us 5-Stars, purely based on Tom’s brilliant service.
Much like a lot of the others, Tom is also a keen helper of other teams. Not only does he make sure the customers have appointments, but Tom also does some of the admin work. Assists with the advisors, and even spent an hour helping out the IT team. In a time where they needed an extra hand. Tom is essentially at this point. The “Moneyman Everyman” and we all very much appreciate the hard work he does on a daily basis.